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FREE DELIVERY On Chairs & All Metro Orders Within Sydney & Melbourne Over $1500 * conditions apply

Frequently Asked Questions

Do you deliver to PO Boxes or Parcel Lockers?
No we cannot delivery to PO Boxes or Parcels lockers as all orders delivered via courier service. As we do not use Australia Post we cannot leave orders unattended or at your local Post Office or PO Box. Please ensure that you provide a physical street address when completing your shipping details. This includes business name if you are delivering to a business.
How much are Shipping Costs?

Free delivery is only available on orders over $1500 within Melbourne and Sydney Metro areas.  During checkout free delivery will be automatically apply to all orders with a valid Melbourne or Sydney Metro Postcode. The size, weight and destination will determine all other shipping costs.

Can i pick up my order?

Unfortunately we do not offer pickup for any products. This is because we send all orders directly from our suppliers warehouse. If you need something quickly give us a call and see what we can do.

Do I have to be home to sign for the delivery?

Someone must sign for all large deliveries at the nominated delivery address between 9am-5pm. If no body is at the address we will contact you to re arrange delivery. However, some additional charges may apply.
Some small orders may be eligible for an authority to leave unattended. Please leave a note on your order and we will confirm if this is possible or not.

How long will delivery take?

All orders placed before 2pm will be despatched same day. Any orders made after 2pm will be sent the following business day. Delivery times are all an estimate and subject to change. ETA for Sydney is 2-3 Business days and Melbourne is 3-5 Business days following despatch.

Can i nominate a delivery date and time?

Unfortunately we have no control over delivery times. Time are all dependant on the courier service we use and the driver’s run of the day. We can give a rough indication of time but they are not definite.
Delivery can usually made by a required date. Although we cannot guarantee delivery on a specific date we can try and coordinate this within the best of our ability

How do i track my order?

You will receive an email once your order has been shipped. This email will give you your tracking number and your freight provider. PLEASE NOTE: some tracking numbers take 24-48 hours to lodge your tracking information. If you did not receive an email please check your junk/spam inbox. If you still do not have anything please email our customer service team at [email protected]

Will all items be delivered at the same time?

We ship items from multiple interstate sites and wherever possible try to have all items sent together. However, this is not always possible. You will receive a tracking number for all separate deliveries.

What do i do if my item arrives damaged?

It is the buyers responsibility to inspect all Goods are free from visible carton damage before signing (Proof of Delivery).  The buyer must then notify the Seller in writing with photo evidence within 2 business days of any delivery issues. This includes any shortage in quantity, defect or incorrect Goods. The Buyer is responsible for checking the Goods comply with those ordered prior to use.

Do you have a showroom?

Unfortunately Yes Office Furniture does not currently have a showroom. Still having trouble deciding? Additional information or images are available to anyone on request. Call us on 03 8370 5777 or send us an email at [email protected]

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